About 8 years ago, my husband went a little bonkers with the Viking appliances for Christmas.
While I had the requisite baker’s Kitchen Aid, my husband found this professional series, 1000 watt, 12+ speed professional beast made by Viking, and decided it was the equipment I needed.
Who am I to say no, right? Beggars can’t be choosers. Though I already had an excellent stand mixer.
Bigger is better? In a sense, yes. This mixer can easily handle a triple batch of cookies with no issue.
He also purchased their food processor since I did not have one.
Didn’t know Viking made small appliances? Neither did I at the time. And they currently no longer do. Why do I know this?
HAHAHAHAHA. I had to call the company, who then informed me of no longer making said appliances, and then pawned me off to the company who now fixes said small counter-top appliances.
I suppose, in the end, I cannot complain, as this mixer has likely been used thousands of times. All good things come to an end, right??
The latching mechanism that allows the top part of the mixer to clip down and close onto the base no longer does such function. This has happened to me before, and after dissembling various parts on the mixer, I was able to fix the issue.
Yeah, I am super handy that way. Not. It was sheer luck that I didn’t break the whole contraption at the time and managed to fix the issue.
When the same issue arose the other day, I broke out the necessary tools – a series of allen wrenches – and set to work to do the same thing that fixed this issue last time.
Except this time, the issue didn’t fix, which leads me to believe there is a piece in the inner workings, which I dare not enter within this beast, that is in need of repair since it seems well worn out. Again, I cannot truly complain since the machine has been used so much.
When I spoke with the gentleman at the company in Detroit, MI who does the repair for these small Viking counter-top appliances, he said, Just ship it out to us, we’ll look it over, do a free estimate, and we can go from there.
I paused. He asked it I was still there because I paused for so long.
Me: Do you know how heavy this thing is?
Him: Yes, it weighs about 22 lbs. It’ll cost about $35 to ship it to us.
Clearly, he knew the product well, and this wasn’t his first rodeo with this line of questioning.
Except, my husband seems to think he can fix it, even though he was no where near the last awesome repair moment I had, and will do the exact same thing I did, because he’ll ask me what I did. He dink around a little more, and decide upon the reality I already know…I am going to send this beast back and hopefully get it repaired.
I feel lost without it.
And if the repair is stupid expensive, then they can keep the machine for parts. I already have my next stand mixer picked out.